Frequently Asked Questions

Measuring for a Collar

Using a soft measuring tape, measure your dog’s neck allowing enough room to slide two fingers in for comfort. Where possible, choose a size that fits your dog using one of the holes towards the middle to allow for a better fit.

Example: If your dog’s neck measures 14” you would need to order a size medium (12-16”).

Delivery

£3.95 delivery for all UK orders.
Orders are sent by Royal Mail.
Free Delivery with orders over £55

Returns & Refunds

We hope that you are happy with your purchase but if for any reason you need to return it, you can do so within 28 days.  The item will need to be returned in its original condition and pending inspection we will issue a full refund or an exchange.
Unfortunately, we cannot reimburse you for the cost of postage. Please obtain proof of postage or send recorded delivery as we cannot be held responsible for items lost in transit.

Contact Us

By Phone – 07825056616
Email – Houseofhoundsuk@gmail.com

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